Refrigerator not cooling.

• Lights come on when door is opened? If yes:
  
• Are temperature settings set too high? *Factory recommended temperature settings are 5 for both freezer and fresh food (refer to owner’s manual).
• Request a Service Call!

Refrigerator not making ice

• Check water supply (under sink or behind fridge) to see if water to machine is off. If yes, turn on water supply to fridge.
• See if power switch on ice maker has accidently been switched to “off” position. If yes, return switch on ice maker to “on” position
• Request a Service Call!

Excessive frost build up/machine not defrosting.

• Was door left open for an extended period of time?
• If yes, Request a Service Call! (Door left open causing excessive frost may have caused damage.)

Food in fresh food side is freezing.

• Are temperature settings set too low?
  • Factory recommended temperature settings are 5 for both freezer and fresh food (see owners manual).
  • Also, foods placed directly in front of cold air inlet may freeze. Foods with higher sugar content (soda, jam/jelly, condiments, etc) are less likely to freeze and should be placed on higher shelves. Place lower sugar foods (meats, vegetables, etc.) on lower shelves.
    
• Request a Service Call!

Making loud noise.

• Request a Service Call!

Leaking water.

• Request a Service Call!

Dispensing ice but not water.

• Has water filter been changed in the last six months? If no, change filter.
  • Need help? Request a Service Call!
• If filter has been changed and problem still exists: